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  • What is Spamela’s false positive rate?

    Our anti-spam service’s false positive rate is practically nil.
    As a ratio, it can be expressed as: 1 / 27,000,000.

  • How long do you save false positives?

    All of the e-mails intercepted by Spamela are saved for a period of 30 days, giving you a full month to recover any information mistakenly deleted from our management console.

  • Can intercepted spam messages be displayed?

    Yes. With our management console, you can check intercepted spam messages and determine whether any false positives were mistakenly filtered (1 in 27,000,000). If this has occurred, you can recover the e-mail in question and transfer it to your e-mail program.

  • Why am I receiving spam from my own e-mail address?

    Any e-mail user can choose what information to enter in the “De/From” fields in his e-mail program. This can even be done in Outlook. There are currently no Internet mechanisms for verifying the authenticity of recipients. Hence, while a cyber pirate cannot “recover” your personal e-mail messages, he can easily usurp your identity to send e-mails.

  • Does Spamela have filters for phishing messages and viruses?

    Absolutely! Our solution filters:

    • Spam messages
    • Phishing e-mails
    • Viruses
    • Spyware
    • PDFs
  • What is phishing?

    Phishing is a type of fraud where a cyber criminal seeks to steal your identity. In so doing, a malicious person will mislead you in an attempt to obtain information such as your credit card numbers, passwords, account numbers or other personal data. This type of attack generally occurs through unsolicited e-mail messages or pop-up windows.

  • How does phishing work?

    A malicious user sends millions of false messages that seem to originate from known or trusted Web sites (for example, your bank or credit card company). These messages, and the Web sites they lead to, are often so similar to information from the original institutions that users fail to realize that they are “false” and proceed to communicate personal information that cyber pirates will use against them.

    To make these messages appear even more realistic, criminals add an electronic message that, while seemingly corresponding to the actual Web site, leads to a fake site that they have created (a pop-up window that is an identical copy of the official site). These copies are often called “usurped Web sites”. Once in such a site, you may end up providing even more personal information which the cyber pirates who created the “copy” can use to commit fraud, request a new credit card or steal your identity for other purposes.

  • Why do we keep receiving e-mails, even when protected by a solution such as Spamela?

    Most anti-spam solutions block anywhere from 90% to 95% of malicious e-mail messages. Spamela is notably 96% effective, offering one of the industry’s highest protection rates. Anti-spam solutions can never be 100% effective, simply because hackers are continually working to find new tricks, methods and technologies for bypassing the filters introduced. The faster an anti-spam solution can adapt and counter the latest strategies, the more effective it will be.

  • Where can I obtain more information on the extent of this problem?

    See the Wikipedia entry entitled “Spam (electronic)”.

  • Do you have any questions about our anti-spam solution?

    Contact Us !

    1 866 964-2268